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Customer Care Specialist

Marta Damazerby on Jan 29, 2019
Company
Avid Technology
Location
Szczecin, Poland
Employer Privacy
Please do not call, visit or contact employer directly.
Job Category
Video : Client Interviews
Job Type
Full Time
Career Level
Entry Level
Pay / Salary
Monthly Salary
Job Description
About the Team:

Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a very wide portfolio, ranging from host based products through to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.


Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Music Production customer bases.

About the Role

Providing technical support, predominantly for Avid Media Composer to customers across all market segments, from creative enthusiast to professional broadcast.
Managing support cases through web based submissions and via phone for emergency level issues.
Adhering to Avid’s contractual SLAs (Service Level Agreements).

About You

You have a passion for video editing, but you are willing to learn “the bigger picture” like asset management and storage solutions.
You will serve as the customer’s primary point of contact.
You will own customer issues, from start to finish.
You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability think on your feet.
You are self-starter who is comfortable with taking the initiative.
Sometimes you won’t know the right answer, but you’re the kind of person who is always up for the challenge.
You’ll rely on your resources and your team and quickly research a response.

Qualifications

BA (Hons) or BSc (Hons) in Digital Media Production, Video and Streaming Technology, Film and Video Production (or similar).
Existing knowledge/user experience with Avid’s Video Editing systems is a plus.
You possess high degree of computer literacy.
You are fluent in English; second language is a plus (German, Spanish, French).
Knowledge about network architecture, OSI models, cabling, Ethernet, Internet Protocol is a plus.
Knowledge about Linux shell and computer programming is a plus.

About Avid:

Through Avid Everywhere, Avid delivers the industry's most open, innovative and comprehensive media platform connecting content creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world—from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, ISIS®, Interplay®, and Sibelius®. Our digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us hundreds of awards, including two Oscar® statuettes, a Grammy®, and 15 Emmys®.
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