Job Offer

IT Desk Coordinator

Heather Zolisby on Dec 15, 2017
Vancouver, Canada
Employer Privacy
Please do not call, visit or contact employer directly.
Job Category
Job Type
Full Time
Career Level
Pay / Salary
Job Description

Celebrating over 25 years in the industry, Scanline VFX specializes in creating complex visual effects for high end, block buster feature films with studios worldwide: Vancouver, Los Angeles, Munich, and Stuttgart. Founded in Germany, the company expanded to Los Angeles in 2007 and opened the largest studio in beautiful Vancouver, British Columbia in 2011. In 2015 it won the Emmy for Outstanding Visual Effects for their work on Game of Thrones. Scanline VFX has received multiple Academy Award Nominations for Best Achievement in Visual Effects: 2014 for Iron Man 3 and in 2010 for its work on director Clint Eastwoods Hereafter. We are also well known for our proprietary, in-house fluid effects software Flowline, for which it received a 2008 Scientific and Technical Achievement Academy Award.

IT Help Desk Coordinator

Scanline VFX is looking for an IT Help Desk Coordinator to join our team. An ideal candidate should have an interest, and background in Business Management, and/or Computer Science. As IT Coordinator you will work alongside the IT Leadership team to manage the day to day operations of the Scanline VFX’s IT departments in Vancouver and LA studios.

Prioritize, assign, and follow-up on IT requests/tickets submitted via the issue tracking system.
Assist with the design, implementation and enforcement of policies and procedures.
Assist Head of Engineering with strategic planning.
Generate department performance and progress reports for IT and Executive Management.
Project Management (establish milestones/timelines, hather project updates and report on progress.)
Monitor, track and provide feedback on team performance.
Monitor inventory levels and order hardware/software as needed.
Establish and maintain relationships with service providers and vendors.
Create purchase orders, track purchases and reconcile credit card statements.
Schedule/Assist with weekly IT meetings; Take notes and follow up on action items.
Schedule weekday, weekend and on-call shifts.

Degree or Diploma in Computer Science, Network Administration or Business Administration (preferred)
1-2 years’ experience working in information technology/help desk environment.
Understanding of basic computer components.
Familiarity with Window’s and Linux operating systems
Familiarity with VFX workflow and software (preferred)
Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals.
Experience working with ticketing systems (preferred)
Able to work independently with minimal supervision; strong trouble shooting/problem solving ability

+Extended Medical
+Disability Insurance
+Dental Insurance

Job is On Location
Reply   Like  

Quick search:

Enter Keyword(s):

(i.e. job title, company name, etc.) :

searchJob searchMap