Job Offer

Desktop Support Specialist

Renee Pirieby on Aug 9, 2017
Company
Cinesite Vancouver Inc
Location
Vancouver, Canada
Employer Privacy
Please do not call, visit or contact employer directly.
Job Category
3D : Support
Job Type
Full Time
Career Level
Experienced
Pay / Salary
Annual Salary
Experience Required
2+ Years
Education Required
High School Diploma
Job Description
Cinesite Vancouver Inc. is seeking a Desktop Support Specialist to begin immediately. This is a full-time role.

Responsibilities:
• Troubleshoot and solve various desktop-related issues as they arise
• Provide first line support to studio artists
• Follow up with users to confirm issues are resolved
• Escalate difficult issues as required
• Setup and configure desktop computers, peripherals and accounts
• Support studio by organizing and cleaning equipment, tracking inventory, and other assigned duties
• Assist higher-level IT staff with server and infrastructure tasks as required
• Be proactive about finding and fixing potential issues
• Ensure safe, fast, and secure media movement in and out of the studio

Qualifications:
• Excellent knowledge of Linux and Windows operating systems as it relates to desktop users
• Excellent troubleshooting methodology and attitude
• Understanding of basic enterprise computer/networking infrastructure and terminology, such as:
o DNS, DHCP
o LAN, WAN, DMZ, TCP/IP, CIFS, NFS
o RDP, VNC, SSH, SCP
o AD GPOs
o IPMI, BMC, ILO
o Workstation components:
 CPU, GPU, RAM, SSD, PSU
o Switches, firewalls, network attached storage
o Printers, peripherals, televisions, projectors, monitors
• Able to efficiently and effectively use CLI/shell OS commands
• Must be able to follow set protocols and best practices in a timely manner
• Strong interpersonal skills, relate well with all levels of the company
• Adapt quickly to changing priorities with a high level of patience
• Desire and ability to learn on your feet and complete tasks quickly
• Know your MBs from your GBs; know your kbps from your MBps
• Know your 2k from your 1080p
• Must be able to lift and carry up to 25 kg

Optional Assets:
• Basic working knowledge of Bash/Batch/Powershell/Python scripting
• Experience with the following is considered an asset:
o animation/VFX-related software packages, such as: Maya, Nuke, Houdini, Photoshop
o configuration management software such as: Puppet, Chef, Ansible
o production tracking software, such as Shotgun and ftrack
o Active Directory and/or IPA
o server hardware, such as Dell, Supermicro, HPE
o administration of ‘G Suite’ products
• Have a valid driver’s license and own a car

https://www.cinesite.com/job-vacancies/
Job is On Location
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