Film Delivery and Servicing Lead

Department: Distribution Operations

Reports to: Director of Operations and Marketing

Location: In office/hybrid preferred; fully remote may be considered, depending on candidate qualifications and at the discretion of Hawk Hill Pictures

Only U.S.-based candidates will be considered

Position Overview
The Film Delivery and Servicing Lead is responsible for coordinating, preparing, tracking, and maintaining the delivery of film titles and associated materials to digital platforms, streaming services, broadcasters, and other distribution partners. This role ensures that all required content, technical assets, metadata, documentation, and supporting materials are complete, accurate, compliant with partner specifications, and delivered according to established deadlines.

Working closely with internal teams, filmmakers, producers, post-production facilities, encoding vendors, and distribution partners, the Film Delivery and Servicing Lead oversees the delivery process from initial asset collection through platform acceptance and ongoing maintenance. The ideal candidate is highly organized, technically proficient, detail-oriented, and comfortable managing multiple titles and delivery schedules simultaneously.

Key Responsibilities

1. Film Delivery and Technical Operations

Coordinate the delivery of titles to streaming platforms,digital retailers, and distribution partners.
Collect, organize, review, and track required delivery materials, including picture masters, audio files, M&E tracks, subtitles, closed captions, trailers, artwork, metadata, and other platform-specific assets.
Verify that deliverables meet technical specifications and partner requirements before submission.
Coordinate with post-production facilities, encoding vendors, producers, and rights holders to resolve missing, incomplete, or noncompliant materials.
Manage file transfers and deliveries through approved services and systems, such as Aspera, SFTP, cloud storage, or partner portals.
Monitor delivery status, identify technical issues, coordinate corrections, and manage resubmissions as needed.
Maintain accurate records of delivery dates, technical requirements, outstanding items, and platform acceptance.

2. Quality Control and Compliance

Perform initial reviews of incoming assets to confirm file integrity, completeness, correct labeling, and compliance with established delivery requirements.
Coordinate technical quality control reviews, including picture, audio, synchronization, captions, subtitles, and other required elements.
Track and resolve QC failures, platform rejections, and technical discrepancies in collaboration with vendors and content providers.
Ensure that the correct versions, languages, territories, ratings, and other applicable specifications are associated with each title.
Maintain organized documentation of QC results, corrections, approvals, and final accepted assets.

3. Platform Servicing and Release Support

Coordinate title onboarding and servicing for transactional video-on-demand (TVOD), subscription video-on-demand (SVOD), advertising-supported video-on-demand (AVOD), and free ad-supported streaming television (FAST) platforms, as applicable.
Submit and maintain film metadata, artwork, trailers, pricing information, release dates, and other required listing materials.
Track platform ingestion, title availability, scheduled launches, and outstanding partner requests.
Troubleshoot delivery-related issues, including missing assets, incorrect metadata, artwork discrepancies, playback problems, and title availability concerns.
Coordinate updates, replacements, and redeliveries when assets or metadata change.
Maintain communication with platform representatives and distribution partners to ensure timely resolution of servicing requests.

4. Asset and Library Management

Maintain a centralized, well-organized digital library of film masters, audio elements, M&E tracks, captions, subtitles, trailers, artwork, metadata, and supporting documentation.
Establish and maintain consistent file naming conventions, folder structures, version control, and asset-tracking procedures.
Track available materials by title, language, format, territory, and other relevant delivery requirements.
Identify missing or outdated assets and coordinate acquisition of replacement or supplemental materials.
Ensure that delivery records and asset inventories remain accurate and accessible to authorized team members.

5. Workflow, Scheduling and Reporting

Maintain delivery calendars, title-level checklists, servicing logs, and project status reports.
Prioritize competing deadlines based on release schedules, platform requirements, and business needs.
Proactively identify potential delivery delays and communicate risks to the appropriate team members.
Develop and improve standardized workflows, templates, checklists, and procedures to increase efficiency and reduce errors.
Provide regular status updates regarding completed deliveries, pending materials, QC issues, platform rejections, and outstanding servicing requests.
Maintain clear records of communications, submissions, approvals, and resolutions.

6. Cross-Departmental Coordination

Work closely with acquisitions, distribution, marketing, and operations personnel to ensure titles are prepared for release and servicing.
Coordinate with filmmakers, producers, rights holders, and external vendors to obtain required materials and resolve delivery questions.
Support marketing and distribution initiatives by ensuring that approved trailers, artwork, and promotional assets are available when needed.
Communicate technical requirements clearly to nontechnical stakeholders and provide practical guidance on delivery expectations.
Handle other distribution operations and title-servicing responsibilities as needed.
Qualifications and Experience
Experience in film distribution, digital media operations, post-production coordination, content delivery, media asset management, or a related field.
Familiarity with digital content delivery workflows and technical requirements for streaming services, digital retailers, and other media platforms.
Understanding of common audiovisual deliverables, including picture masters, audio mixes, M&E tracks, captions, subtitles, trailers, and artwork.
Familiarity with video and audio formats, codecs, resolutions, frame rates, aspect ratios, audio channel configurations, and basic technical QC principles.
Experience with file-transfer tools, cloud storage, content management systems, spreadsheets, and digital asset tracking.
Strong organizational skills and exceptional attention to detail.
Ability to manage multiple titles, deadlines, and competing priorities independently.
Strong written and verbal communication skills, including the ability to communicate technical issues clearly and professionally.
A proactive, solutions-oriented approach to problem-solving.
Proficiency with Microsoft Office or Google Workspace, particularly spreadsheets and document management.
Preferred Qualifications
Experience delivering content to major digital retailers and streaming platforms, such as Apple TV, Amazon Prime Video, Google Play/YouTube Movies, Fandango at Home, and other domestic or international services.
Familiarity with TVOD, SVOD, AVOD, and FAST distribution models.
Experience working with platform delivery portals, aggregators, encoding vendors, and content management systems.
Knowledge of localization workflows, including foreign-language audio, subtitles, captions, and territory-specific deliverables.
Familiarity with metadata standards, content identifiers, ratings, rights windows, and release scheduling.
Experience creating or improving delivery procedures and asset-management systems.
Core Competencies
Exceptional attention to detail and accuracy
Organization and deadline management
Technical problem-solving
Independent judgment and accountability
Clear, professional communication
Cross-functional collaboration
Process improvement and documentation
Adaptability in a fast-paced, multi-title environment
Measures of Success
Success in this position will be measured by:

Timely and complete delivery of required materials.
High rates of first-pass technical acceptance and fewer avoidable rejections.
Accurate and well-maintained asset inventories and delivery records.
Prompt resolution of technical issues and platform servicing requests.
Reliable coordination of title onboarding and release schedules.
Improved efficiency, consistency, and visibility across delivery workflows.

Work Environment

This position operates in a deadline-driven film distribution environment in which multiple titles may be at different stages of delivery, release, and ongoing platform servicing. The successful candidate must be comfortable working independently, coordinating with external partners, and maintaining accurate records across a growing film library.